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Customer Emails

Over the years we have received many unsolicited letters from delighted customers. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email. Click here to see unsolicited emails we received in 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 or scroll down to see some of the unsolicited Customer Emails we have received so far in 2019 ...


Many thanks for your prompt service and attention to my error!

Regards,

Angela, Kenton, Newcastle Upon Tyne, NE3, Wooden Growhouse 061, 20th July 2019


Just a couple of photos of your brilliant 8x6 apex 290 greenhouse in my garden.

Regards

Keith, Withernsea, HU19, 6x8 Wooden Greenhouse 290, 12th June 2019


Thank you for your email. And a special thank you for keeping me informed
You put Amazon to shame, and I will recommend you to every one in the
Future. Everything has been so simple.
Regards

Darlene, Westbury, Wiltshire, BA13, 6x6 Greenhouse 080, 23rd May 2019


Lovely product. Easy to assemble and very sturdy. Holds Lots of plants.
Thank you.

Yours sincerely

Ann, Rippingale, Bourne, PE10, Greenhouse Staging 346, 23rd May 2019


Thank you very much for your excellent instructions. The auto opener on the louvre vent is now installed and working beautifully.

Kind Regards

Liz, Burton on Trent, Staffordshire, DE14, 6x6 Greenhouse 014, 21st May 2019


Thank you very much for your help this morning.

I have received the first package of 30 nuts and bolts in the late post today.

Looking forward to the receipt of the remaining 4 nuts and bolts and 4 replacement square end caps that I damaged.

Thanks once again for your excellent customer service.

Kind Regards

Liz, Burton on Trent, Staffordshire, DE14, 6x6 Greenhouse 014, 10th May 2019


Just to say a big THANK YOU, all items received today

Janet, Carterton, Oxfordshire, OX18, 6x6 Greenhouse 080, 30th April 2019


Just to let you know that I was very impressed with your green house staging. Solidly made, simple to assemble and excellent value. Order process and delivery first class. Congratulations!

Best wishes,

Peter, Ware, SG12, Greenhouse Staging 346, 25th April 2019


The bench has arrived and has been put together and it’s great, thank you.

Barbara, Crumpsall, Manchester, M8, Potting Bench 313, 25th April 2019


Goods arrived in today’s mail.
Very many thanks for your prompt service.
Regards,

Nicholas, Burghill, Hereford, HR4, Automatic Roof Vent Opener, 25th April 2019


Hi Anna, Relevant parts received with thanks. Greenhouse now complete and already filling up. Thanks again for a wonderful service, I am highly delighted with the the greenhouse and so is my partner who will be spending most of her time in there. Thanks again for a ten out of ten service and product. Regards

Terence, Newcastle-under-Lyme, Staffordshire, ST5, 4x10 Lean to Greenhouse 045, 21st April 2019

EXTRA NOTE:- THE RUBBER GLAZING GASKET IS SUPPLIED AS A DOUBLE WIDTH ROLL. THE 2 STRANDS ARE EASILY SEPARATED. IF NOT THERE MAY BE A SHORTAGE, AS IN THIS CASE.


I write to confirm receipt this morning of the faulty part replacement.

Thank you very much for speedy replacement and it was good doing business with you.

Thanks and regards

Sandra, Boulton Moor, Derby, DE24, Potting Bench 318, 16th April 2019


Many thanks for your really quick, courteous and extremely helpful resolution to our ‘missing part’ problem; your customer service is fabulous! (You should run courses for other companies!)
Thanks again,

Chris and Sue, Appleby Magna, Swadlincote, DE12, 4 Tier Shelf Unit 348, 14th April 2019


Email received. Shelves received. Very pleased, they are easily put together and very stable. Should have bought some years ago, if they had been available then. Thank you.!!!

Sheila, Leigh, Manchester, WN7, 4 Tier Shelf Unit 348, 11th April 2019


Please find attached a review of your excellent greenhouse,
Many thanks

Dave, Stannington, Morpeth, NE61, 8x10 Greenhouse 090, 7th April 2019


Hi

Tracking information received for second staging I have ordered. First arrived on time, easy to assemble, very strong and does the job.

Best regards

Peter, Dinnington, Newcastle upon Tyne, NE13, Greenhouse Staging 346, 28th March 2019


The grow house was delivered this afternoon and is now erected. . Am delighted with the grow house and look forward to using it. This is my present for Mothering Sunday. Many thanks for your prompt attention and service. Regards

Beverley, Rothesay, Isle of Bute, PA20, Wooden Growhouse 070, 27th March 2019


Hi have just assemble the staging easy to build looks great in my greenhouse thanks
Regards

Geoffrey, Chepstow, Monmouthshire, NP16, Greenhouse Staging 346, 27th March 2019


Many thanks for superfast service in supplying the extra Sealing Strip. Regards

Neil, Lindfield, West Sussex, RH16, 4x6 Lean to Greenhouse 045, 21st March 2019

-------------------- PREVIOUS EMAIL --------------------

On 18 Mar 2019 Alan wrote:

I recently purchased a Leanto Greenhouse 4 x 6 Product number 045 model 46 I have nearly completed the Glazing but I am approx. 5M short of Sealing strip.

Can you help please. regards Neil


Thank you so much for new part.. great service.

Thank you

Fiona, Larbert, Falkirk, FK5, Wooden Growhouse 070, 18th March 2019


Hi thank you so much for the greenhouse which we received .thanks for a very efficient service.
Regards

David, Burradon, Cramlington, NE12, 6x8 Greenhouse 014, 7th March 2019


fao Guy
Good morning
I thought you would be interested to see your greenhouse erected and looking good in position.....complete with vine for next year's vintage crop.

Hopefully after the stormy weather forecast later today it will survive well.

Appreciated the advice given by you and the team

Best regards

Alexander, Troon, KA10, 4x6 Lean to Greenhouse 045, 2nd March 2019


Dear Guy, Thanks for thr replacement part. It cam e in time for me to fit, before the, 'Hot Spell',

Regards

Peter, Bingley, West Yorkshire, BD16, Automatic Roof Vent Opener, 28th February 2019

EXTRA NOTE:- THIS PRODUCT WAS ORIGINALLY ORDERED ON 22nd MARCH 2018


Thank you for a great service will be ordering with you again

Tracy, Whitehall, Bristol, BS5, Galvanized Steel Tray Staging 387, 21st February 2019


Thanks for reply. Yes all on for Thursday delivery. Many thanks for all your professional help
Much appreciated. You have a great team there.

Isobel, Selkirk, TD7, 6x6 Greenhouse 005, 21st February 2019


Good Afternoon,

(INSTALLER 158) has done an excellent job putting this greenhouse up. However unfortunately there is a small piece of glass missing, which he has highlighted in your instruction manual.

On page 21 the item missing is a piece of glass labelled......F 457x190(mm) and the number 4 under the 8 feet column.

Could you kindly send me this piece of missing toughened glass as soon as possible.

Kind Regards

Julian, Bideford, Devon, EX39, 6x8 Aluminium Greenhouse 190, 11th February 2019

This greenhouse was fitted by Installer 158


Hi
I have received the missing part for my greenhouse.
Thank you very much for your good service.
Best Regards,

Alan, Gosport, Hampshire, PO13, 2x6 Lean to Greenhouse 310, 10th February 2019

Sent from my iPad

-------------------- PREVIOUS EMAIL --------------------

On 31 Jan 2019 Alan wrote:

Sir/Madam.

On Tuesday 28th January I took delivery of a 310 Lean-to Greenhouse.
I have assembled it and all is fine .....BUT-
The two black plastic end caps on the parts list are both the same hand.
The two I have here have the letter B on the moulding,so it would appear that I need
An ‘A’ and a ‘B’.
Would you please send me the correct part.

Alan

Thanks.


Thank you so much. I really appreciate your help in this matter and will definitely recommend your services to others.
Yours sincerely

Jo, Grays, RM16, 2x6 Lean to Greenhouse 310, 6th February 2019

-------------------- PREVIOUS EMAIL --------------------

On 6 Feb 2019 Summer Garden Buildings wrote:

Dear Mrs (NAME)

I write to confirm that we have accepted your request to cancel your order.

We have refunded £213.00 to your credit card today. The refund may take a few days to appear on your statement.

Regards

Accounts Department


Delivery received (3 parts) 1730 today haven't opened packets yet. What great service.

Barry, Trowbridge, Wiltshire, BA14, 6x8 Greenhouse 014, 24th January 2019


Hi Guys,
4mm twinwall sheets delivered this morning. Thanks for great service.

Robin, Thornhill, Dumfries and Galloway, DG3, Polycarbonate Glazing Sheets, 3rd January 2019

SPRING CLEARANCE SALE . . . many prices reduced . . . see product pages for details!