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Customer Emails

Over the years we have received many unsolicited letters from delighted customers. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...

In recent years more and more customers express their appreciation by email. Click here to see unsolicited emails we received in 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 or scroll down to see some of the unsolicited Customer Emails we have received so far in 2019 ...

Thank you so much for new part.. great service.

Thank you

Fiona, Larbert, Falkirk, FK5, Wooden Growhouse 070, 18th March 2019

Hi thank you so much for the greenhouse which we received .thanks for a very efficient service.

David, Burradon, Cramlington, NE12, 6x8 Greenhouse 014, 7th March 2019

fao Guy
Good morning
I thought you would be interested to see your greenhouse erected and looking good in position.....complete with vine for next year's vintage crop.

Hopefully after the stormy weather forecast later today it will survive well.

Appreciated the advice given by you and the team

Best regards

Alexander, Troon, KA10, 4x6 Lean to Greenhouse 045, 2nd March 2019

Dear Guy, Thanks for thr replacement part. It cam e in time for me to fit, before the, 'Hot Spell',


Peter, Bingley, West Yorkshire, BD16, Automatic Roof Vent Opener, 28th February 2019


Thank you for a great service will be ordering with you again

Tracy, Whitehall, Bristol, BS5, Galvanized Steel Tray Staging 387, 21st February 2019

Thanks for reply. Yes all on for Thursday delivery. Many thanks for all your professional help
Much appreciated. You have a great team there.

Isobel, Selkirk, TD7, 6x6 Greenhouse 005, 21st February 2019

Good Afternoon,

(INSTALLER 158) has done an excellent job putting this greenhouse up. However unfortunately there is a small piece of glass missing, which he has highlighted in your instruction manual.

On page 21 the item missing is a piece of glass labelled......F 457x190(mm) and the number 4 under the 8 feet column.

Could you kindly send me this piece of missing toughened glass as soon as possible.

Kind Regards

Julian, Bideford, Devon, EX39, 6x8 Aluminium Greenhouse 190, 11th February 2019

This greenhouse was fitted by Installer 158

I have received the missing part for my greenhouse.
Thank you very much for your good service.
Best Regards,

Alan, Gosport, Hampshire, PO13, 2x6 Lean to Greenhouse 310, 10th February 2019

Sent from my iPad

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On 31 Jan 2019 Alan wrote:


On Tuesday 28th January I took delivery of a 310 Lean-to Greenhouse.
I have assembled it and all is fine .....BUT-
The two black plastic end caps on the parts list are both the same hand.
The two I have here have the letter B on the moulding,so it would appear that I need
An ‘A’ and a ‘B’.
Would you please send me the correct part.



Thank you so much. I really appreciate your help in this matter and will definitely recommend your services to others.
Yours sincerely

Jo, Grays, RM16, 2x6 Lean to Greenhouse 310, 6th February 2019

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On 6 Feb 2019 Summer Garden Buildings wrote:

Dear Mrs (NAME)

I write to confirm that we have accepted your request to cancel your order.

We have refunded £213.00 to your credit card today. The refund may take a few days to appear on your statement.


Accounts Department

Delivery received (3 parts) 1730 today haven't opened packets yet. What great service.

Barry, Trowbridge, Wiltshire, BA14, 6x8 Greenhouse 014, 24th January 2019

Hi Guys,
4mm twinwall sheets delivered this morning. Thanks for great service.

Robin, Thornhill, Dumfries and Galloway, DG3, Polycarbonate Glazing Sheets, 3rd January 2019

PRE-SEASON SALE . . . many prices reduced . . . see product pages for details!