Customer Emails 2016
Scroll down to see unsolicited customer emails received in 2016 ...
... or click here to return to emails received this year.
Many thanks for your quick reply.. even over Christmas :)
Received and printed okay.
Ian, Kintbury, Hungerford, 4x8 Lean To Greenhouse 34, 27th December 2016
EXTRA NOTE:- THIS CUSTOMER REQUESTED A COPY OF THE ASSEMBLY INSTRUCTIONS
Thanks for getting back so quickly. Definitely couldn't find any in the box, turned it all out. Not a problem though, these files are great, much appreciated. Thanks again for the prompt service, look forward to my new greenhouse.
Kerry, Plymouth, Devon, PL4, 6x4 Greenhouse 080, 9th December 2016
EXTRA NOTE:- THIS CUSTOMER REQUESTED A COPY OF THE ASSEMBLY INSTRUCTIONS.
Following our phone call can you please send us 4 x 2001 (bolt) and 4 x 1002 (washer). we tried to move shelf and the bolt seized and broke with washer stuck on it. we are a bit hopeless so 4 would give us some more flexibility!
Delighted with greenhouse and fitter was excellent. can't wait for Spring.
Elayne, Baginton, Coventry, CV8, 8x10 Greenhouse 148, 14th November 2016
This building was fitted by Installer 135
EXTRA NOTE:- 4 BOLTS AND 4 WASHERS WERE POSTED ON 16th NOVEMBER.
thank you for the new information concerning our greenhouse can I ask you to resend the attachment to (EMAIL ADDRESS) if possible so my husband can keep the attachment on his tablet as I have to take my laptop in for repair thank you so much for all your help and customer service we really appreciate it
Sheila, Gorleston, Norfolk, NR31, 6x6 Greenhouse 080, 12th November 2016
Cheers thanks very much for the refund. I must say I was pleased with the service you give, keep up the good work.
Kevin, Romiley, Cheshire, SK6, 6x8 Greenhouse 017, 9th November 2016
EXTRA NOTE:- THE LOUVRE VENT WAS CANCELLED FROM THE ORDER.
Greenhouse ordered sunday arrived Tuesday, great service-- many thanks
Gerry, Church Stretton, Shropshire, SY6, 6x4 Greenhouse 120, 1st November 2016
At long last I have prepared the groundwork and erected the greenhouse which is excellent. Thank you very much for a fine product.
However, I do not have two catches that secure the window openers to the frame. There are two indents in the frames but I suspect there should be a column that fits through the holes in the adjustable opener arm. If my description is not clear I can send you a photos of the problem.
Would it be possible to send me the missing pieces?
Derek, Paignton, Devon, TQ3, 8x10 Greenhouse 06, 1st November 2016
EXTRA NOTE:- OUR REPLY DATED 1st NOVEMBER IS REPRODUCED BELOW:
Thank you for sending the images. We are happy to hear that you are pleased with your greenhouse. This particular greenhouse is slightly different to others in that you need to fit the window handle the other way round so the holes are nearer to the frame. This seems counter intuitive but the handle will then locate on the built in "pin" in the frame.
Re: replacement bolts
Many thanks for the prompt delivery.
The correct bolts arrived today.
Alice, Cross Hands, Carmarthen, SA14, 6x8 Greenhouse 028, 28th October 2016
EXTRA NOTE:- ORIGINALLY PURCHASED IN MAY 2016 BUT NOT ASSEMBLED UNTIL OCTOBER, THE BOLTS WERE REQUIRED TO COMPLETE THE WORK. THE CORRECT BOLTS WERE SUPPLIED AT THE SECOND ATTEMPT.
I've assembled the green house and it is really nice. However, my greenhouse cropped head nuts and bolts which I need to attach shelves do not fit in the frame of this green house. Can you supply me with cropped head nuts which will fit?
Sam, Okehampton, Devon, EX20, 6x8 Greenhouse 014, 27th October 2016
EXTRA NOTE:- THE ACCESSORIES WE SUPPLY ALWAYS INCLUDE ALL SUITABLE FIXINGS BUT ACCESSORIES SUPPLIED BY OTHERS MAY NOT BE COMPATIBLE WITH OUR GREENHOUSES.
I just wanted to give you some feedback on the above order. It was delivered on the 4th October as promised and your recommended fitter arrived on the 11th October to take down the existing greenhouse and erect the new. (INSTALLER 117), your recommended installer had driven all the way from Sheffield to do the job. He arrived at about 8am and started work straight away. Despite heavy rain towards the end of the day, Simon battled through to finish everything by about 6.30pm, just as it was starting to go dark. He had to drive all the way home afterwards too! I wanted to tell you that he did an excellent job and hardly stopped working all day. I am immensely pleased with my new greenhouse. It really looks fantastic. Thank you for your excellent service and a special thank you and recommendation for Simon. He is a real asset!
Corinne, Firsdale Park, Cheshire, CW8, 6x8 Greenhouse 144, 19th October 2016
This building was fitted by Installer 117
I received my greenhouse yesterday and must say the delivery man could not have been more helpful.
As yet I have not received the accessories that were ordered at the same time and as requested below I am writing to let you know so the delivery can be sorted.
As with the greenhouse I won't be at home but they can be left either inside the back door or behind the bungalow .
Paul, Stowmarket, Suffolk, IP14, 6x10 Greenhouse 135, 7th October 2016
Hi Paul, just to say thanks once again for your help, i was totally blinkered and just kept concentrating on the front, it amazing how much i manage to do since your call. Regards John
John, Saltley Ferry, Chester, CH4, 6x8 Greenhouse 028, 29th September 2016
It arrived today at midday. What a service!
Tom, Sutton Scotney, Hampshire, SO21, 6x6 Greenhouse 080, 26th September 2016
Just received the fixings.
Thanks for your good customer service.
Derek, Paignton, Devon, TQ3, 8x10 Greenhouse 06, 25th August 2016
we received replacement parts yesterday (aug 20)
just like to say thank you for making the greenhouse perfect THANKS
Stephen, Hednesford, Staffordshire, WS12, 6x4 Greenhouse 120, 21st August 2016
Having spoken with you earlier today I can now confirm that with your excellent help on the telephone the couple of things which I was having difficulty with have been satisfactorily resolved and there are no parts missing.
The person I spoke with reckoned you �didn't supply too many greenhouses to the Outer Hebrides so I said we would send a picture of the erected Greenhouse.
It really is a good product and we are fully confident that it will withstand the Hebridean climate and Winters!
The whole process from ordering to delivery and help with erection has been superb and we met nothing but friendly and helpful service and advice each time we phoned.
John, Stornoway, Isle of Lewis, HS1, 6x10 Greenhouse 13, 15th August 2016
I am delighted with my greenhouse erected by (INSTALLER 116). He was unable to fix the plant tie holders that were delivered as they are too large to fit in the grooves and he asked me to ask you to send me some with smaller heads and I will send the others back to you.
John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 29th May 2016
This building was fitted by Installer 116
(INSTALLER 132) came yesterday to erect the greenhouse very nice man very reliable said he would be here at eleven and was did a realy good job just to let you know if you need anyone who is reliable and orofesional he is the man very pleased with the greenhouse thank you for everything
Rose, Stockton on Tees, TS18, 6x4 Greenhouse 135, 19th May 2016
This building was fitted by Installer 132
thankyou very much for the prompt delivery of the shelving ,will definitely be using your company again ,once again many thanks
Dawn, Maesteg, CF34, Galvanized Steel Tray Staging 387, 18th May 2016
Many thanks for your help today 14th May, a little bit more complicated than expected but eventually got there with your help, will give positive feedback. I have had this product for a few weeks but the weather has not been suitable for erecting it but got it done today
Bryan, Johnston, Pembrokeshire, SA62, 8x10 Greenhouse 067, 14th May 2016
Thank you for delivery of my greenhouse yesterday. Your delivery driver, David was excellent and texted me a very accurate time of arrival.
John, Barton, Cheltenham, GL54, 6x8 Greenhouse 138, 13th May 2016
This building was fitted by Installer 116
We have now received and almost erected the greenhouse, which we love, thank you - we have friends with 'greenhouse envy'! I just have a small question: how does the opening window fix into the closed position? We're ok with the window open, and the little 'arm' to hold it in position, but when the window's closed there doesn't seem to be any kind of latch mechanism or anywhere for the 'arm' to slot into, it just hangs down with the window loose (prone to the mercy of wind) - see attached photos.
Kev, Holmfirth, West Yorkshire, HD9, 8x10 Greenhouse 06, 9th May 2016
EXTRA NOTE:- THE STANDARD ROOF VENT HANDLE IS BASIC. THE OPTIONAL AUTOMATIC OPENER PROVIDES MORE CONTROL.
Of course I was disappointed that the growhouse I purchased for my daughter's birthday was damaged on arrival. However, I would like to thank you for very pleasant and courteous way you sorted the matter out with her. I will check my bank statements for the refund.
Thank you again for being such a pleasant company to deal with.
Richard, Penarth, Glamorgan, CF64, Wooden Growhouse 070, 30th March 2016
Today I took delivery of order (ORDER NUMBER). I signed for 4 of 4 packages and soon realised that the 2-tier, 4-foot aluminium staging with green finish was not included within the shipment. I called to inform you of the missing item at around 13:30 this afternoon and was told that I would be contacted later today. Please can you advise if the missing item has already been sent as a separate shipment or whether this item has been overlooked.
I'm halfway through installing the greenhouse at the moment and would like to thank you for what seems to be a good quality product.
Mike, Clayton, Newcastle-under-Lyme, ST5, 6x8 Greenhouse 014, 29th March 2016
Greenhouse arrived safely yesterday and appears to be all there.
Started erecting it today (with a bit of head scratching), can you tell me if the bolts go on the inside and the nuts on the outside, or is it the other way round? If the nuts go on the inside will they catch on the glazing?
Could do with a little bit of script with the instructions to let us know which way round the pieces go, or are we just being thick.
Other than the above, everything is nicely number and we think we have it together ready to put up tomorrow. Assuming all the nuts and bolts don't have to be turned round.
So far, thank you for an excellent service.
Valerie, Great Yarmouth, Norfolk, NR29, 6x6 Greenhouse 025, 23rd March 2016
As per your phone call of 10 minutes ago,
My husband assured me he had searched for the parts and they definitely were not there. After your call and describing what they should look like, I personally checked and as if by magic there they were staring up at me with the part number on, 4 right angled foot long spurs with 2 holes in each.
I can only aplogise on behalf of my husband who is due an ear-bashing as soon as he arrives home from work.
All i can say is if I want something done correctly seems I have to do it myself.
Thank you for your time and patience
Carole, Brockworth, Gloucestershire, GL3, 6x4 Greenhouse 080, 21st March 2016
Hi, with my sons help we have just built your polycarbonate greenhouse 025. I am really pleased with it, but must say, the build instruction were totally inadequate! We eventually figured them out but have quite a few things over, which is quite worrying! We think we have put everything in, in fact we really can't figure out where these pieces go! Well done for a good product, but you really have to improve on the build instructions!
Mary, Dartford, Kent, DA1, 6x8 Greenhouse 025, 27th February 2016
Hi, I am very please with the purchase of my Aluminium Green Polycarbonate Greenhouse,with Base Included free, 6'x6' and our agreed delivery date & time.
However, I am still in the process of erecting the frame as the instructions are more difficult to follow than the Ikea flat packs - it has taken me more than 300 minutes (i.e 5 hours) to work out 'what is what' and 'what goes where' with your little diagrams on the side.
It would be helpful,for me, if there were some succinct instructions beneath each of these diagrams.
Nevetheless, I am enjoying solving this brainteaser and hope to get this project completed this weekend.
Joe, Winterbourne, Bristol, BS36, 6x6 Greenhouse 025, 25th February 2016
Herein as promised a selection of images relating to the greenhouse project. It is now 100% completed other than I do not know how to attach the auto vent openers. If you could send me a close up picture from your showroom, I would be most grateful.
Tony, Wigan, Lancashire, WN2, 6x8 Greenhouse 017, 22nd February 2016
We are delighted with the greenhouse we recently purchased and have checked the contents as far as we can before assembly.
We noticed with the base plate anchor unit there is only two securing bolts for each side. We discussed with you the fact that we have a local phenomenon called the Helm Wind which can blow quite strongly when we have the wind from the East and a prevailing Westerly inversion in the upper atmosphere. Not very often but something we need t be conscious of. The greenhouse is in a well sheltered area enclosed on three sides by high walls.
I wondered if you could possibly supply us with a further two fixing kits so we can double up on the anchor positions? I am reluctant to start drilling holes in the base plates themselves and would have difficulty in tightening the bolts on the inside of the frame.
I very much look forward to hearing from you when it is convenient.
Paul, Blencarn, Penrith, CA10, 8x10 Greenhouse 090, 20th February 2016
hi,i have recieved the replacement panel for my greenhouse!
thanks for your help
Dave, Lincoln, LN4, 2x6 Lean to Greenhouse 310, 8th February 2016
Sorry for the delay
Just a note to thank you for your help
Thomas, Hartlepool, TS25, 6x6 Greenhouse 102, 2nd February 2016
EXTRA NOTE:- ORIGINALLY ORDERED IN 2008, A REQUEST FOR A REPLACEMENT PART WAS RECEIVED ON 25th JANUARY 2016, WHICH IS REPRODUCED BELOW:
Can I get a replacement part for the aluminium front runner for the door
13.00 hours Saturday 30th January 2016
Finally a day without rain, so we were able to fit the new parts to the greenhouse (at last).
Well, you will be pleased to know that it all is well and everything fitted perfectly and we now have a greenhouse with a snug fitting door.
Thank for you help on this and we are sure that you will want to hear from us again!
John & Jeni, Waterlooville, PO8, 7x7 Greenhouse 087, 30th January 2016
Thank you very much indeed, and for the quick service!
Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016
Thank you for delivering the above order so quickly. The driver was lovely and helped me put it all in the garage. One of the boxes (with the polycarbonate sheets) was damaged - torn - and he took a photo with his signing machine.
I have not unpacked it all yet as I am waiting for my people to erect it. However I would like to get hold of the instructions. I wonder if you could indicate which box they will be in? Or, even better, if you could send me an additional copy by email?
Thank you again for your service, including responding to queries, and prompt delivery.
with best wishes
Jeannette, Mountain Ash, Mid Glamorgan, CF45, 8x10 Greenhouse 06, 10th January 2016