Over the years we have received many unsolicited letters from delighted customers. Of course, we don't expect you to take our word for it - WE PROVE IT - we show you the actual letters. If you want to see positive proof of our high standards of service click here to see some of our Customer Letters ...
In recent years more and more customers express their appreciation by email. Click here to see unsolicited emails we received in 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 or scroll down to see some of the unsolicited Customer Emails we have received so far in 2018 ...
Delivery & assembly review
Many thanks for your prompt service to the Isle of Wight. Despatched yesterday my order arrived at lunchtime today rather than 3-5 working days.
I have assembled the item and wish to point out three issues:
The instructions sent were photocopies, and useful information was clipped off along the bottom in the process, namely which type of screw is which. Common sense does prevail, though.
The pre-drilled diagonally adjacent holes in the horizontal rails numbered 4 are spaced incorrectly, being too far apart for both screws to screw into the legs. They should be about a centimetre closer, so drilling correct holes becomes advisable to maintain integrity.
In diagram 2, it seems as if screws P and S have become interchanged for retaining the side braces and then the rear braces. The longer screws obviously pass through where required. Common sense again, but some people might be confused.
Maybe you should open a package and construct it to check these issues. I have seen clearer instructions back in the early MFI days!
Otherwise, it is a sturdy construction.
David, Bembridge, Isle of Wight, PO35, Potting Bench 313, 5th June 2018
Yes I did receive it and as promised sent a photograph of the culprit and tattered remains of the original instructions.
I must also congratulate you on the service we have received from you. Ordering was easy, delivery was excellent and your response to my email regarding the instructions was fantastic.
Pam, Hemel Hempstead, Hertfordshire, HP1, 6x4 Greenhouse 024, 26th May 2018
Many thanks for the prompt service. Greenhouse delievered earlier today.
John, Churchdown, Gloucester, GL3, 8x10 Greenhouse 067, 15th May 2018
Hi, thank you very much for your speedy response. It is now crystal clear. Really appreciate your excellent service.
Alan, Stewarton, East Ayrshire, KA3, 6x4 Greenhouse 024, 11th May 2018
I really do appreciate your quick reply as to the side which faces the sun.
I always enjoy contacting your Company knowing that any enquiry will receive prompt attention.
Once again many thanks
Barrie, Kings Lynn, Norfolk, PE33, 8x10 Greenhouse 06, 18th April 2018
I just wanted send my thanks to the SGB team for the excellent customer service that I received. Your no quibble attitude to replacing some greenhouse parts that arrived damaged was much appreciated. I now have two of your greenhouses and I am very pleased with both models, which I think are excellent value for money. Hopefully I will be a returning customer sometime soon.
Martin, Lighthorne, Warwickshire, CV35, 6x10 Greenhouse 024, 10th April 2018
Thank you for your very prompt reply, especially so at the weekend. I was being slightly facetious about dismantling the greenhouse. Your idea is the one I was going to try so thank you for confirming that it can be done, I am sure it will fit.
Erik, Martlesham Heath, Suffolk, IP5, Greenhouse Shelf 389, 24th March 2018
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On 24 March 2018 Summer Garden Buildings wrote:
You should not need to dismantle the greenhouse. You just need to unbolt 2 uprights at the bottom or the top, whichever looks easier. You can leave the other end attached and you can leave the glazing in. Unbolt them separately, one at a time. Move the upright very carefully by just enough to allow you to squeeze the head of a bolt into the bolt channel, then move it back and tighten it up again. It only takes a few minutes. We have retro fitted this and other similar products in our display greenhouses at our show centre here in Norwich.
I hope this helps but if not please contact us again.
Thanks for your order.
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On 24 March 2018 Erik wrote:
Your aluminium greenhouse shelves are great value and well made, however I think you should make the following point on your website regarding these shelves. They cannot be easily retro fitted, the bolts need to be fitted before final completion of the greenhouse as they have to be fitted into the slot of the greenhouse walls. As my greenhouse is complete with glass I am now looking at an easy way of fitting the shelves without taking the greenhouse apart. Wish me luck.
We received the parts requested yesterday, all items now assembled.
Jeanette, Bury St Edmunds, Suffolk, IP33, Shelf Unit 348, 20th February 2018
Just to say many thank for sorting out the roof vent in my 067 green house.
Peter, Storrington, Pulborough, RH20, 8x12 Greenhouse 067, 19th February 2018
Just received my greenhouse staging from you and wanted to let you know his pleased I am with the quality of the product, especially as it so very reasonably priced...much cheaper than most others I have seen. I was also very impressed with your customer service , someone rang me to make sure they knew where they could safely leave it if I wasn't in. I have saved your website which I will be sure to check first fir any future requirements I have.
Patricia, Okehampton, Devon, EX20, Greenhouse Staging 346, 15th February 2018
Thought I'd drop you a quick line about the last one we fitted for you.
Someone miscalculated how many bolts we needed as we were about 60 number short, luckily we carry stock. Ditto with the glass joiners think we were 6 short of those too! Probably because the drawings show 1 piece of glass but we obviously had to double up as you'd sent smaller glass in a crate. We actually quite enjoyed the build as we haven't come across that system before ( similar to a Jansen?) complicated little system ain't it? No worries though just took us a bit longer but customers were over the moon
Linda, Withernsea, HU19, 8x10 Greenhouse 054, 9th February 2018
This greenhouse was fitted by Installer 342
EXTRA NOTE:- THIS FEEDBACK WAS POSTED BY THE INSTALLER. THE GREENHOUSE FEATURES GLASS KICK PANELS AT GROUND LEVEL.
Greenhouse has arrived as promised. It is being built up at the moment. Thank you for outstanding service.
Catherine, Bonnyrigg, Midlothian, EH19, 8x10 Greenhouse 06, 8th February 2018
As always a first class and very helpful service.
Thank you for you detailed and very helpful reply.
It is much appreciated
Chris, Whitehaven, Cumbria, CA28, 6x4 Greenhouse 024, 8th February 2018
I made an enquiry yesterday about an installation problem with the polycarbonate sheets on my lean to. After the discussion I went an adjusted the window framing and everything came together !! Thank you for the advice.
Ron, Newbury, Berkshire, RG14, 4x6 Lean to Greenhouse 045, 7th February 2018
I have now had the opportunity to assemble and erect my new greenhouse. I am generally very pleased with the product quality and the precision in assembly. I would like to add that more detailed assembly instruction would have been welcome. I have one request however. When fitting the lower seal on the greenhouse base I found that I the seal length was significantly short, but about 1.5 meters. It may be that I exacerbated the situation by installing the seal without due considerations of stretching into place, however the seal I have installed seems to fit nicely. I would ask therefore if I can obtain a further 1.5 meters of seal to complete the install.
Thanks in advance
Ian, Bracknell, Berkshire, RG12, 6x6 Greenhouse 017, 5th February 2018
Your greenhouse arrived at 10.30 this morning, thank you, and I look forward to receiving the other few items tomorrow.
Your driver was excellent. He was very friendly, cheerful and highly efficient and he's worth his weight in diamonds to your company.
My old greenhouse will be dismantled and taken away over the weekend so that your erector will be welcome on any day next week apart from Friday 9th February or later if his diary is already full. We are expecting the other few items tomorrow, Friday 2nd so all should be OK for the job. Perhaps he would like to call me to fix a date.
Thank you for your first class service.
David, Haddenham, Aylesbury, HP17, 6x8 Greenhouse 136, 1st February 2018
Bought an 8ft 2 tier wooden staging (324) for Christmas. Been waiting for some decent wether before assembling it. Great product. Best set of assembly instructions I've come across. One tiny comment, though. The fixing kit consists of two types of screws; the long ones were fine, but the short ones were of thicker gauge, with significantly bigger cross-heads for screwing. These screws are for the corner braces. Mangaged to fit the two screws that go into the vertical legs, but the single screw that goes into the horizontal top layer splits the brace. Not a problem, but in future you might want to consider 4 thinner screws for the corner brace/top layer fixing.
Great product - hope to be ordering a shorter one for other side of the greenhouse.
PS - had to assemble the bench inside the greenhouse - and managed without breaking any g;ass panes!
Stewart, Surbiton, Surrey, KT6, Greenhouse Staging 324, 27th January 2018
EXTRA NOTE:- NARROWER SHORT SCREWS WILL BE INCLUDED WITH THE NEXT BATCH